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Privacy Policy

This Privacy Policy ("Policy") outlines how we, Smokeless UK, collect, use, and protect your personal data when you visit our website and engage with our services. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our website and providing us with your personal data, you consent to the practices described in this Policy.

Information We Collect

1.1 Personal Data When you place an order or join our mailing list, we may collect the following personal data from you:

  • Name

  • Contact information (e.g., email address, phone number, postal address)

  • Order details

  • Payment information (We do not store payment card details. All payment transactions are securely handled by our trusted payment service providers.)

  • Preferences and interests

  • Communication preferences

1.2 Automatically Collected Information We may automatically collect certain information when you visit our website, including:

  • IP address

  • Browser type

  • Operating system

  • Device information

  • Website usage data (e.g., pages visited, time spent on the website)

  • Use of Personal Data

2.1 Order Processing We use the personal data provided during the ordering process to fulfill your orders, process payments, communicate with you about your order, and provide customer support. This includes sharing your personal data with third-party delivery services solely for the purpose of delivering your order to the specified address.

2.2 Marketing Communications If you join our mailing list, we may use your contact information to send you promotional offers, newsletters, updates, and other marketing communications about our products and services. These communications may be sent via email or text messages. You have the right to unsubscribe from our marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

Legal Basis for Processing

The legal basis for processing your personal data is:

The necessity of processing for the performance of a contract, including the fulfillment of your orders and delivery of products.

Your consent, where applicable, for the purpose of sending marketing communications.

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. 

Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized access, loss, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Service Providers

We may engage third-party service providers to perform certain functions necessary for the operation of our website and services. These service providers may have access to your personal data only to the extent necessary to perform their services on our behalf and are contractually obligated to maintain the confidentiality and security of your personal data.

International Data Transfers

As part of our operations, your personal data may be transferred to and processed in countries outside of your home country or the European Economic Area (EEA). We will take appropriate safeguards to ensure that such international transfers comply with applicable data protection laws and provide an adequate level of protection for your personal data.

Your Rights

Under the GDPR, you have certain rights regarding your personal data. These rights include:

  • The right to access and obtain a copy of your personal data

  • The right to rectify any inaccurate or incomplete personal data

  • The right to erasure of your personal data ("right to be forgotten")

  • The right to restrict or object to the processing of your personal data

  • The right to data portability

  • The right to withdraw your consent at any time (applicable to processing based on consent)

  • The right to lodge a complaint with a supervisory authority

To exercise your rights or if you have any questions or concerns about the processing of your personal data, please contact us using the contact details provided at the end of this Policy.

Updates to this Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy on our website or by other means of communication. We encourage you to review this Policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at:

Smokeless UK (Joseph Amiss Sole Trader)

Unit 2, Shefford Hardwicke Farm, Shefford, SG17 5NU.

info@smokelessuk.co.uk

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